Introduction.
Helm respects your privacy and is committed to protecting your personal information. This privacy notice will let you know how we look after your personal information generally as well as when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how Helm Gallery collects and processes your personal information. It is intended to cover all your rights and information required under applicable data protection laws including the General Data Protection Regulation (GDPR) and, once in force, the UK Data Protection Bill. We are continually aiming to improve our systems and processes so there may be some updates to this privacy notice from time to time.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This privacy notice for ‘Helm Gallery’ ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at helm-gallery.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@helm-gallery.com
What personal information do we collect about you?
We collect and process a range of personal information. This may be via our website (e.g. information that you provide by filling in forms on our website including information provided at the time of registering to use our site, subscribing to our site or requesting further services), when you enter a competition, when you make a request or query whether by e-mail, via our website or on the telephone. You may provide some of this information directly to us whilst at our gallery.
This type of information is likely to fall into one of the following categories:
- Contact details (for example, last name, first name, telephone number, email)
- Personal information (for example, date of birth, nationality)
- Information relating to your spouse or other family members (for example, first name, date of birth, age) and other members of your party and/or participants at any event
- Your credit or debit card number (for transaction purposes)
- Your transaction history including any discounts to which you may be entitled and rates that you have paid
- Details of any membership you may have
- Records of your correspondence with us
- Details of your visit to our website and the resources you access
- Data entered on our website including non-submitted (or abandoned) data
- Your image when you visit Helm Gallery where we frequently operate CCTV for your security and that of our staff and other guests
Some of the above may be provided to us via third party sources (i.e. from someone who is not part of Helm Gallery). For example:
- You may post reviews or other content via third party social media platforms and channels such as Facebook, Instagram, TikTok, LinkedIn, YouTube etc;
- You may interact with us via social media channels.
We recommend that that you check the privacy notices and statements of any third parties that you provide information to as we are not responsible for the way in which they use, share, or make available your personal information.
Sometimes we may collate information you have provided to us via multiple direct interactions with Helm Gallery and/or third party sources and/or the technical data referred to below so that we can use this to try to improve the services and information we provide to you.
We collect contact details from our suppliers in order to enable us to place orders with them, pay them, manage our relationships with them and fulfill our contracts with them.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have requested from us but we will notify you if this is the case at the time.
What technical personal information do we collect about you?
As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also
receive technical data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.
Technical data may include:
- Internet protocol (IP) address
- Your login data
- Browser type and version
- Time zone setting and location
- Browser plug-in types and versions
- Operating system and platform and other technology on the devices you use to access our website
- The previous website from you reached us.
Some technical data about you may be collected from third parties including those below:
- Analytics providers such as Google based outside the EU;
- Advertising networks; and
- Search information providers.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.
How do we use your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
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To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
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To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
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To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
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To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
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To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.